The parcel came very nicely packaged, it was tightly wrapped on the outside then when you opened it up there was heaps of tissue paper and bubble wrap, then inside that was two of these black boxes that say Barney's on top. The bigger one had my make up and the smaller one had an accessory. Inside the black boxes it was also tightly packed with tissue paper, nothing was moving an inch in this box!
The item that sparked this entire order was the Hourglass Modernist Eyeshadow Palette in 'Infinity'. At the time of this order (about mid December), this palette was advertised as a Barney's exclusive so of course I ordered it in fear of missing out. They had a free shipping deal for international orders over $100 so this palette. This palette converted to $74.30 aud.
Next up I bought a Sugar Tinted Lip Treatment in Tulip. I have wanted this ever since Estee (Essie Button on Youtube) raved about these in one of her favourites videos a while ago. I didn't know where I could buy them but I knew I needed at least one! This came a tiny bit melted (still in lip balm shape just leaning a bit) so I did chuck it in the fridge when I got home. I am unsure how it will stand in Melbourne heat in my room so we shall see, it could be a permanent resident of our fridge from now on! Again, this converted to $26.90 aud.
Now, because of the prices when they were still in American dollars I literally missed the $100 mark by less than a dollar, so I had to order one more thing! I tried to stay away from makeup for my last item. I have been wanting a little card holder thing for a while now as I honestly have so many cards, it would be easier to have a couple of essential cards (bank card, drivers license, priceline membership, myer one, and boost juice because you never know when you are going to need a boost juice) in this handy little carry case that I can throw into a small bag, mimco pouch, or my pocket! You get the drift right?
I decided on this gorgeous Barney's own branded one in an ivory leather look material. It is so perfect and feels very well made and an overall good quality product.
BONUS RANT SECTION
Oh Australia Post. We basically have a love-hate relationship. Except there is no love, and only hate (strong words but unfortunately true). As I mentioned above I ordered this parcel mid-December and was guaranteed delivery before christmas. So naturally, it didn't arrive until the 7th of January. Of course by this time I was in England with no clue what to do about my parcel. I was getting it delivered to one of those 24 hour parcel lockers as it was convenient on the way home from work. I got my first email saying that it had arrived at a parcel locker, my second email saying that I hadn't picked it up and it was now at a local post office for over the counter pick up, and that was it. I didn't hear anything at all after that, nothing from Australia Post and nothing from Barney's, or Border Free who were involved in the shipping.
I tried to get a friend to call up to see what was going on, and after being hung up on twice after waiting on hold for 20 minutes, they rudely told her they couldn't disclose anything as it wasn't under her name. They couldn't even tell her what to do in a hypothetical situation...lovely.
So when I returned home I called Australia Post, who advised me my parcel was still waiting at the Post Office. So off I went, 40 minutes away from home, and to my frustration and surprise there was no parcel at the Post Office. I called Australia Post again, and spoke to the same lady somehow, who said my parcel has actually been returned to America, and that next time I should consider getting a hold on my post so I don't mess them around. Well that set me off. I asked why I wasn't informed about my parcel being returned to America? They have my mobile and my email and nothing came through. I asked why I wasn't informed of cut off times, or why yesterday she told me it was waiting at the Post Office?
The lady rudely cut me off and said she could see clear as day on her computer screen that it had been sent back to America and asked if she could help with anything else, I hung up.
I emailed Barney's in a frenzy basically stating everything that happened above, and 2 days later they replied with, in summary, 'Our records show it is in Australia and was delivered to a neighbours back door, please shop with us again this is the link. Thanks and goodbye'. Umm excuse me? Besides the fact that it was delivered to a parcel locker and there is no neighbours back door, why would they even thing it would be okay to deliver an expensive parcel to a random house that is next to the address I told them to deliver it to?!?
So of course, I waited on hold for another 20 minutes to Australia Post, and I got the same lady again (?!!?) who basically said they are wrong and need to check their records. I asked what would happen if they had lost my parcel and she replied in a very rude tone, 'If for some reason it was our mistake and not yours, but as I said you ought to have known to put on a post hold, it will take 3 months for us to open a case before we even consider a refund, or partial refund'.
Fan-flipping-tastic. By this point I was angry, frustrated, upset and over it. I emailed Barney's short and sweet and asked for a refund. To my surprise they did so without any further questions, they said it would take 3-5 days for the refund. That was about 2 days ago so I am still waiting for the money ($130 aud) to come through.
Well, yesterday I received a text and an email from Australia Post both stating 'Your parcel is now ready to pick up from ... Post Office'. I swear I nearly passed out in shock. I choked on my food and was frantically running around the place, what is this? Free products? A joke? A miracle?
I called Australia Post, a different lady this time thank god, who was very helpful and apologetic and just lovely. She advised she wasn't sure why it has just been delivered a month later and should be at the Post Office in the morning. Low and behold, when I went to the Post Office MY PARCEL WAS THERE!! AND I'M GETTING A REFUND!!
All the stress and yelling at people who weren't directly responsible was worth it! If you're still here at the end of that essay, well done *clapping emoji* you deserve a pat on the back and a gold star!
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